At some time during delivery of your personal property, an inspector representing the destination transportation office may visit your residence to check on your delivery. If you have any questions or problems, please inform the inspector or contact the transportation office.
Regardless of how well a carrier may pack your personal property, there is a chance something may be lost or damaged. If this happens, you have the right to file a claim against the carrier and/or the U.S. Government.
If you discover loss and/or damage after delivery, you are required to list it on the DD FORM 1840R, "Joint Statement of Loss or Damage at Delivery." This form also serves as a notice to the carrier of loss or damage and a receipt of delivery. If you do not list missing inventory line items or obvious damage on this form at delivery, you may forfeit your chance of getting paid for this loss/damage.
If you discover additional damage or loss after delivery, you must list it on the DD FORM 1840R, "Notice of Loss or Damage" (the reverse side of DD FORM 1840R). The completed DD FORM 1840R, must be delivered to your local claims office no later than 70 days from date of delivery. Failure to deliver the completed form within 70 days or to list all items will result in a lesser amount payable on your claim.
Remember: The carrier has the right to inspect and offer to repair damaged articles. Do not throw anything away unless instructed to do so. It is important you not sign any delivery document (the inventory, DD FORM 619 or DD FORM 1840R) until the carrier's representative has completed all required services. However, do not refuse to sign these documents before the carrier's representative leaves if you have noted loss or damage on the DD FORM 1840R. At any time during delivery and unpacking you think you are not receiving the quality of move the government is paying for, call the destination transportation office. Do not sign any documents unless understand what you are signing and don't allow the carrier's representative leave until you are sure all property has been packed/picked-up or delivered/accounted for.